Privacy Policy

We take your privacy seriously. Our data handling practices are designed to give you meaningful control over your personal information while fulfilling our legal obligations under applicable international licensing requirements, anti-money laundering (AML) regulations, and know-your-customer (KYC) standards.

By registering an Account on96bets, depositing funds, placing wagers, or otherwise accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy is written in English and shall be interpreted accordingly. For Malaysian players, this Policy complements — but does not supersede — any rights you may hold under applicable Malaysian consumer or data protection legislation.

For the purposes of this Privacy Policy, the following terms shall bear the meanings set out below:

We collect Personal Data in the following categories depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
• Email address and mobile phone number
• Username and hashed password credentials
• Nationality and country of residence

3.2 Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued photo identification (Malaysian MyKad, passport, or driver's licence)
• Proof of residential address (utility bills, bank statements dated within three months)
• Selfie photographs where required for liveness verification
• Source of funds documentation for transactions above defined thresholds

3.3 Financial & Payment Data

• Payment method details used for deposits and withdrawals — including e-wallet account identifiers for Touch'n Go eWallet, Boost, and GrabPay; bank account numbers for DuitNow and FPX; and cryptocurrency wallet addresses for BTC, ETH, USDT, and LTC transactions
• Transaction history — deposit amounts, withdrawal requests, dates, and processing status
• MYR account balance records and bonus wallet activity

3.4 Gameplay & Betting Data

• Wagering history including game titles, bet amounts, outcomes, and session timestamps
• Sports betting selections and live betting activity on markets including EPL, Liga Super Malaysia, and UFC
• Bonus and promotional campaign interactions
• Responsible gambling tool activations (deposit limits, self-exclusion requests, cooling-off periods)

3.5 Technical & Device Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system, browser type and version
• Session logs including login timestamps, page views, and feature interactions
• Cookie data and similar tracking technologies (see Section 8)

3.6 Communications Data

• Contents of live chat conversations with our support team
• Email correspondence submitted to [email protected] or [email protected]
• Responses to surveys, feedback requests, or promotional communications

We collect Personal Data through the following means:

• Directly from you: When you complete the registration form, submit KYC documentation, make deposits or withdrawals, contact our support team, or respond to any communication from us.
• Automatically through Platform use: Through server logs, cookies, and similar technologies that record your interactions with the Platform each time you visit or use the site.
• From payment service providers: When you conduct transactions through Malaysian payment channels such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or cryptocurrency networks, relevant transaction confirmation data is passed to us by those providers.
• From identity verification partners: Third-party KYC and AML service providers may supply verification results and risk indicators based on the documentation you submit.
• From fraud prevention services: Fraud detection and security monitoring tools may supply device fingerprinting data and risk scores to help us protect the integrity of the Platform.

96bets processes your Personal Data on the following legal bases, depending on the purpose of processing:

96bets uses the Personal Data we collect for the following specific purposes:

• Account creation and management: To register your Account, verify your identity, and maintain your Account in accordance with our Terms & Conditions.
• Age and identity verification: To enforce our strict21+ minimum age requirement and confirm the accuracy of the personal information you provide during KYC.
• Payment processing: To facilitate deposits via Malaysian payment channels (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and supported cryptocurrency networks) and to process withdrawal requests to your verified payment accounts.
• Game delivery and betting: To provide access to live casino tables, slots, sports betting markets (including EPL and Liga Super Malaysia), and all other Platform features.
• Bonus and promotion administration: To track bonus eligibility, credit promotional rewards, monitor wagering requirement fulfilment, and administer VIP loyalty programme benefits.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gambling compliance: To monitor player activity for signs of problem gambling behaviour, enforce self-exclusion and deposit limit requests, and deliver responsible gambling notifications where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and content of the Platform.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, and Platform updates where you have consented to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To comply with applicable licensing conditions, respond to lawful regulatory enquiries, and fulfil our obligations under applicable AML and financial crime prevention frameworks.

96bets does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share your Personal Data only in the circumstances described below:

• Payment service providers: We share the minimum necessary transaction data with Malaysian payment processors (including providers supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and cryptocurrency processing services) to facilitate deposits and withdrawals.
• KYC and identity verification partners: We share your identification documents and personal details with licensed third-party identity verification and AML screening service providers to fulfil our regulatory verification obligations.
• Game and technology providers: Game studios and platform technology providers may receive session and gameplay data necessary to deliver their services on the Platform. These providers act as Data Processors under binding contractual data processing agreements.
• Fraud prevention and security services: Device fingerprinting, risk scoring, and fraud detection service providers receive technical data to help protect the Platform from fraudulent activity.
• Legal and regulatory authorities: We may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, a valid legal order, or our licensing obligations — without prior notice to you where disclosure is required urgently or by law.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

The 96bets Platform uses cookies and similar tracking technologies to provide core functionality, improve user experience, and support security and analytics operations. By continuing to use the Platform, you consent to the use of cookies in accordance with this section.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling security cookies may affect our ability to protect your Account from unauthorised access.

We retain Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention principles apply:

• Active Account data: Retained for the duration of your Account's active status plus a minimum of five (5) years following Account closure, in accordance with standard AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by the applicable licensing authority.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with international AML compliance standards.
• Support communications: Retained for up to two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data (consent-based): Retained until you withdraw your consent to receive marketing communications, at which point we will cease processing your data for that purpose within a reasonable period.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in manner that prevents reconstruction of the original data.

96bets implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of sensitive data including passwords (hashed using industry-standard algorithms) and payment credentials
• Access controls restricting Personal Data access to authorised personnel on a strict need-to-know basis
• Multi-factor authentication requirements for administrative access to systems holding player data
• Regular security audits and penetration testing conducted by qualified third-party security specialists
• Segregation of player fund accounts from operational accounts as an additional financial safeguard
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach

While we take all commercially reasonable steps to secure your data, no method of electronic transmission or storage is completely secure. You also play a role in keeping your data safe — please maintain a strong, unique password for your 96bets Account and do not share your login credentials with any third party.

As an internationally licensed platform serving players in Malaysia and other jurisdictions, 96bets may process or store your Personal Data in countries outside of Malaysia. This may occur, for example, where our servers, third-party service providers, or licensing authority is located in a different jurisdiction.

Where Personal Data is transferred internationally, 96bets takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. These safeguards may include:

• Contractual data processing agreements with third-party recipients that impose equivalent data protection obligations
• Transfer to recipients in jurisdictions that provide an adequate level of data protection as recognised by applicable standards
• Implementation of supplementary technical measures where transfer to a jurisdiction with lower protection standards is necessary

By using the 96bets Platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your Personal Data as described in this section.

Subject to applicable data protection law and our legal retention obligations, you have the following rights in relation to your Personal Data held by 96bets:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you and information about how it is being processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Data. For Account-level data, you may update some information directly through your Account settings.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (particularly KYC and AML records which must be retained for a minimum of five years).
• Right to Restrict Processing: You have the right to request that we restrict processing of your Personal Data in certain circumstances — for example, while you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your Personal Data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of the above rights, please contact our support team via live chat or at [email protected]. We will respond to all verified requests within 30 days. We may ask you to verify your identity before processing a data rights request.

The 96bets Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from persons under the age of 21. If we discover, through our KYC verification process or otherwise, that an Account has been registered by a person under 21 years of age, we will immediately:

• Close the Account and suspend all access to the Platform
• Cancel any pending withdrawal requests from the Account
• Return any deposits made to the original payment source after deducting any amounts required by applicable regulatory procedures
• Delete all Personal Data associated with the underage Account, subject to any mandatory legal retention obligations

If you are aware of any underage person who has registered or attempted to register an Account on 96bets, please notify us immediately at [email protected].

96bets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform features. Where amendments are material, we will provide reasonable notice by updating this page with a revised "Last Updated" date and, where appropriate, by notifying you via email or through an in-platform notification.

Your continued use of the Platform following publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically so that you remain informed of how your Personal Data is being processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or our processing of your Personal Data, please contact 96bets through the following channels:

• Live Chat Support: Available 24/7 through the Platform — the fastest way to reach us for urgent matters
• Player Support Email: [email protected]
• Business & Compliance Enquiries: [email protected]

Email addresses are provided as plain text only and are not clickable links. We aim to respond to all privacy-related enquiries within 30 days of receipt. For complex data rights requests, we will acknowledge receipt within 5 working days and provide a full response within the 30-day statutory period.

For information about responsible gaming tools available on the Platform — including deposit limits, cooling-off periods, and self-exclusion — please visit our Responsible Gambling page.